REFUND & EXCHANGE POLICY

1) National Market (India)

CANCELLATION POLICY

Cancellation can be done within 24 hours or before dispatching parcel.

EXCHANGE & REFUND POLICY

If Customer receive product in perfect condition, But in case, customer is unsatisfied with the order item(s) &ย want Exchange or Refund then,

  • As a company policy we do not provide refund/return on any product once sold.ย 
  • If customer buy stitched product, only size exchange would be possible in same product, it can not be exchanged with other product (stitched or unstitched).
  • Once the item is sold, the product can only be exchange forreplacement in a upper or same price value product.ย ย 
  • In Case Of Exchange, Contact us with your invoice no. within 2 days of delivery on whats app 7891111221(Preferable For Fast Communication) or Email: info@gmail.com.
  • Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
  • Tanchui will try to arrange a pickup for exchange product & exchange will be chargeable. A fee of โ‚น150 will be applied for 1 piece, and โ‚น100 per piece for 2 or more pieces.
  • If a pickup service is not available in your area, customer will need to send the product back at their own expense.
  • Please ensure that you dispatch the items for exchange via reputed courier agencies only because TANCHUI shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.
  • Exchange is allowed once per order.
  • Cash on Delivery (COD) is not available for exchange orders.
  • Customers must pay the pickup charges and any difference in product cost (if applicable) before the exchange is processed.
  • All necessary charges for the exchange must be paid online prior to dispatching the new product.
  • Exchange is allowed once per order.
  • We will send exchanged product only after receiving old product.
  • If your package arrives with signs of open or damage, please refuse to accept the delivery. If customer accept the package in that condition, TANCHUI will not be liable to pay any claim or exchange the product.

DAMAGED/WRONG PRODUCTS ( Opening video must required)

  • Please make opening video. We dispatch parcel after quality check so we donโ€™t consider product in damaged/wrong product category without opening video.
  • Opening Video will not be considered if We find that parcel is already opened or Only Partially Package is shown in video or customer make video after taping parcel (we donโ€™t use any kind of tape).
  • Contact us with your order no. immediately within 2 days of delivery on whats app 7891111221(Preferable For Fast Communication) or Email: info@gmail.com
  • We try to arrange to pickup parcel from your side with our courier partner if pickup service available. But In case, if service is not available, customer has to send it back to our address.
  • Refundable Amount= Order Amount + Shipping Cost Upto 100 RS (In Case Customer is sending)
  • You will get refund in 24-48 hours of receiving product by GPAY/ PAYTM/ PHONEPAY or ACCOUNT TRANSFER.
  • No return fee will be charged in the case of damaged products.

Not Eligible for Damaged Products

We do not consider product as damaged,

  • If the dress doesn't suit you
  • If you don't like fabric quality/texture (fabric looking rough, fabric looking old, etc.). We use to deal in same fabric only but it looks slightly different due to variety of printing process.
  • For any small issue like tassels pulled, (as that might happen during transit of the product. You can easily fix it) or Minor printing variation (like little roughness in print, uneven prints) it's beauty of hand block print. It comes with little uneven and look traditionally hand crafted.
  • For Colour Variations as 10-12% colour difference depends on the screen resolution and lights.
  • For -/+5% variation comes in size, will not be considered as damaged product.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products such as special orders or personalized.

All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non exchangeable.

Hereโ€™s the updated refund policy with the addition of quality checks before dispatch:

2) International Market (Outside India)

At Tanchui, we take pride in delivering high-quality, hand-crafted products to our customers. Please note that all products are dispatched only after a thorough quality check to ensure they meet our standards. While refunds are not available, we understand that issues may arise, and we are committed to resolving them fairly. Please read the following policy carefully:

No Refunds
Refunds are not possible for any purchases made on Tanchui. However, if you receive a damaged or wrong product, we will offer a discount depending on the current situation and severity of the issue. Please note that we do not consider the following scenarios as valid reasons for a refund or discount:

1. Fit Issues
- If the dress does not suit you or does not fit to your liking.

2. Fabric Quality or Texture
- If you are dissatisfied with the fabric quality or texture (e.g., fabric looks rough, or old). Please note that we deal in the same fabric consistently, but the appearance may slightly differ due to various printing processes.

3. Minor Issues
- Small issues like tassels being pulled or loosened may occur during product transit. These can be easily fixed by the customer.
- Minor printing variations, such as slight roughness or unevenness in prints, are inherent in hand block printing. These are not considered defects but are part of the beauty of traditionally handcrafted products.

4. Color Variations
- A 10-12% color difference may occur due to screen resolution and lighting conditions. Such variations will not be considered as a product defect.

5. Size Variations
+/- 5% variation in size is possible due to fabric characteristics and will not be considered a damaged product.

Quality Assurance
We want to reassure you that all products are thoroughly inspected before dispatch to ensure the highest quality. If you receive a wrong or damaged product despite our checks, please contact us within 48 hours of receiving your order, and we will assess the situation and offer an appropriate discount as compensation.

For assistance, you can reach us at:
Email: tanchui.info@gmail.com
WhatsApp:** +91 7891111221

Thank you for your understanding and continued support.