Maheshwari Silk Suit Set

• Is Cash On Delivery (COD) option available?

Yes, All Products have COD option to pay. 

• How many days it will take to deliver to my address?

It usually takes 5-7 days to deliver all over india.  

• How can I track my order?

Once you place an order, you will get Tracking id within 24-48 hours. You can track by it on website or if you find any kind of difficulty, you can chat with our representative on what’s app on 7891111221 or e mail: tanchui.info@gmail.com

• Is there any discount on bulk orders? If Yes, how can I get it?

Yes, you will get extra discount if products are more than 5. To get discount, you can message or call us to our customer support number 7891111221. 

• How do I request an exchange, refund, or submit a complaint?

For any exchange, refund, or complaint requests, please contact us via email only. This helps us maintain proper documentation and resolve your concerns efficiently.

Send your request to: tanchui.info@gmail.com within 2 days of delivery.

Please include the following details in your email:

Order number or invoice number

A description of the issue (e.g., Exchange/ refund request, damaged product, wrong item received, etc.)

Photos or videos (if applicable)

For More Details You can read customer support policy

• What is refund & exchange policy?

Yes, we accept refund & exchange request. For more details, please read our REFUND & EXCHANGE POLICY.

• Why can't I contact you via whatsapp or phone call for exchange, refund or complaints?

To ensure a smooth and efficient process, we handle all exchange, refund, and complaint requests via email only. This allows us to properly document and track your request, ensuring timely resolution. If needed, our team will follow up with you for any further clarifications.

For general inquiries, you can reach us on WhatsApp or our support number 91-7891111221. However, any complaint or return request will need to be submitted via email.

• What if I can not send an email for my exchange, refund or complaint request?

If you have difficulty submitting your request via email (e.g., limited digital access), please reach out to us on support number or WhatsApp 91-7891111221 and we will assist you in submitting your request via email tanchui.info@gmail.com

• What if, I receive damaged/different
  product?

We dispatch parcel after QC (quality check) process so that customer need not to face such kind of issue.  All customer are requested to make an opening video of product, in case you get any damaged/different product after QC, you can share that opening video to us by whatsapp or email. If you receive any damaged/different product, all responsibility lies on TANCHUI. You will get fresh & new product. Reverse pick up will be done by TANCHUI. 

• What if, parcel is damaged while receiving courier?

In this case, customer need not to accept order. Customer should immediately inform us, and we will send new product  to customer in replace of that product. 

• What if, courier boy are asking more money than ordered value?

In this case, customer need not to accept order. Customer should immediately inform us, and we will take action
accordingly. 

The price mentioned on the website is the final price. What you see is what you pay. All products have free shipping all over india.

You'll get your order within 5-7 days after placing an order.

Tridev Febrics
00, Opp. Celico Printers Co-operative Society, Ganesh Colony, Sanga Setu Road, Sanganer, Jaipur, Rajasthan, 302029
Country of Origin: India
GST: 08BZCPD3764J1ZA